Warranty, Returns and Exchanges
WARRANTY INFORMATION
The distributor warranties that all products we sell are free from
manufacturing defects. If a product received by a customer is found to
be defective upon receipt, it will be exchanged at no charge. Warranties
are machine specific and may vary depending on the policies of the
individual manufacturer and product. Please contact us with any
questions regarding specific warranties on products.
CANCELLATIONS
The distributor will make every effort to cancel orders when requested.
To avoid penalties, orders should be cancelled before items have been
shipped. We will not, however, be responsible for any costs incurred up
to the point of cancellation to include shipping, restocking, and other
fees. Never refuse to accept shipment of a product that you ordered.
Delivery companies charge additional fees on top of the cost of return
shipping, those fees will be passed on to you. Custom made or special
orders may not be cancelled.
PRICING
We reserve the right to change prices at anytime. Pricing can change do
to special shipping requirements, promotions, or even errors in the
catalog. In order to request better pricing, please call, email or
request quote. We are more than happy to assess all offers.
RETURNS & EXCHANGES
All returns and exchanges are at the distributor's discretion. NEVER
REFUSE TO ACCEPT DELIVERY OF A PRODUCT YOU ORDERED. This substantially
increases the fees which our delivery companies charge and those fees
will be passed on to you. Customers must inspect their packages within 7
days of receipt of delivery to ensure that it is the correct item and
that it is in good working condition. Damaged items, incorrect items,
and defective items can only be returned for the same model. Returns for
undamaged merchandise will only be considered within 14 days of
delivery to the customer and must be in new condition. All returns must
have an RMA (Return Merchandise Authorization) number. Merchandise
returned without an RMA number will not be accepted. Products must be
returned in all original undamaged packaging (include a copy of the
invoice) and shipped prepaid with the RMA number clearly marked on the
shipping label. Shipping and handling is not refundable on returned
items and packages must be insured when shipped back to Whitaker
Brothers™. Depending on the reason, some returns may be subject to a
restocking fee. Due to circumstances beyond our control, we can not
accept returns of electrical equipment. There are absolutely no refunds
or returns for special ordered or custom made items.